Customer Support
Please take a look at the following trouble shooting procedures before sending us a service request form (see below).
The outlined problem descriptions might already answer your questions.- Cleaner doesn’t move or pump water when ON button is pressed >>
- Cleaner turns on momentarily and shuts off >>
- Cleaner works but shuts off prematurely, not completing the cleaning cycle >>
- Cleaner turns in one direction and doesn’t clean the entire pool >>
- Pool floor partially cleaned >>
- Untangle floating cable >>
- Floating cord gets tangled often >>
- Packing and shipping for service instructions >>
- Preventive maintenance >>
- Winterizing instructions >>
- Lock tabs do not lock properly onto bottom lid - Cleaning lock tabs >>
Please fill in the Service Request Form below if none of the above mentioned trouble shooting procedures helped you to resolve your issue.